Refund Policy

At Organic Beauty, we strive to provide you with the best products and services. If you are not completely satisfied with your purchase, our refund policy ensures a hassle-free process for returns, exchanges, or refunds. Please read the details below.

1. Eligibility for Refunds

Refunds are applicable under the following conditions:

  • The product is damaged, defective, or incorrect upon delivery.
  • The request is made within 7 days of receiving the product.
  • The product is unused, in its original packaging, and in the same condition as delivered.

2. Non-Refundable Items

We do not accept returns or provide refunds for:

  • Opened or used products.
  • Items purchased during sales or promotions (unless damaged or defective).
  • Products damaged due to misuse or improper storage by the customer.
  • Personal care items such as hair oils, creams, or similar products that are opened due to hygiene reasons.

3. Refund Process

To request a refund:

  1. Initiate a Request: Contact us within 7 days of delivery with your order details.
  2. Provide Evidence: Share clear photos or videos of the damaged, defective, or incorrect product.
  3. Approval: Once your request is reviewed and approved, you will receive instructions for returning the item.

4. Return Shipping

  • Customers are responsible for the shipping costs of returning the item.
  • In cases of damaged, defective, or incorrect products, we will cover the return shipping charges.
  • Ensure that the item is securely packaged to prevent further damage during transit.

5. Refund Method

  • Once the returned item is received and inspected, your refund will be processed within 7-10 business days.
  • Refunds will be issued through the original payment method or via bank transfer.
  • For Cash on Delivery (COD) orders, refunds will be made via bank transfer or as store credit.

6. Exchanges

  • If you wish to exchange a product, the item must meet the refund eligibility criteria.
  • Exchanges are subject to product availability.

7. Cancellations

  • Orders can only be canceled before they are dispatched.
  • Once the order is shipped, cancellation is not possible.

8. Important Notes

  • Refund requests made after the 7-day window will not be entertained.
  • We reserve the right to deny a refund or exchange if the returned product does not meet our conditions.

We are committed to ensuring your satisfaction and resolving any issues with your purchase promptly. Thank you for choosing Organic Beauty, and we appreciate your understanding of our refund policy.